Secure Enterprise Messaging with Teamwire

There is a relatively new enterprise messaging app called “Teamwire“. The app is a fast, easy to use and secure app for all internal enterprise messaging needs. Basically the goal seems to be to offer mid-sized businesses and large corporations a secure and enterprise-capable messaging app with a clear focus on mobile devices.

Within corporations employees often use Whatsapp or similar consumer messaging apps to quickly reach colleagues, discuss topics in real-time, drive work and make decisions. Email with its crowded and overflowing inboxes is too busy and not capable of these tasks anymore. Besides on mobile devices users prefer simple and easy to use apps, which are fully integrated in the mobile operating system for additional features. However, messaging apps like Whatsapp are not secure and violate corporate IT compliance.

As an alternative there are business messaging services (also referred to as unified communication services). While there are many business messaging services available (HipChat, Lync, Hall, Sametime, Slack, etc. – just to name a few), most of them come from the PC world and lack a focus on mobile devices. Furthermore, most of them focus and small and medium businesses, and are not enterprise-capable. If they are enterprise-capable (like e.g. Lync), their strengths mostly rest in VOIP services and online meeting tools. Thus, there is no dedicated enterprise messaging app or a “Whatsapp for enterprise” yet. This seems to be the goal of Teamwire.

From a feature set, Teamwire is pretty similar to the leading consumer messaging apps: 1:1 and group messaging, and sharing of any digital content (videos, photos, locations, voice messages, links with previews, etc.). A couple of features stand out though:

First, there is what Teamwire calls a visual inbox. This enables users to easily start new chats for different topics, and thus avoids the mixing of conversations in one chat only. Especially for group messaging this is great, and since group messaging is a major business use case, this is quite an important feature. Another advantage of the visual inbox is, that users can post status updates and therefore are able to easily share news like in a company social network. Second, Teamwire has read receipts – not only on an individual but also on a group level. So you can exactly see which recipients of a group message have seen your message. Third, the app offers on-click distribution lists. Users can set-up lists for their team, unit, group or anything they like, and then message and share with these colleagues with one-click. Fourth, users can easily share calendar dates as well as files. Again, these are important business use cases.

Teamwire - Secure Enterprise Messaging

Teamwire – Enterprise Messaging

However, the main differentiator of Teamwire are the security and administrator features. The service is completely encrypted: The transmission, the meta data, the messages, the content and the storage on the servers. As a German provider Teamwire complies with strong German and European data protection laws (e.g. anonymizing user data, no address book storage, etc.), and all data is stored in Germany only.

In addition, Teamwire offers an administrator portal. The portal enables enterprise IT to manage all users, define communication rules (e.g. closed communication groups to protect distribution of content), and archive messages. In order to fully comply with enterprise requirements, Teamwire also supports the enterprise mobility solution of the leading mobile device management vendor “MobileIron“.

As a deployment option, Teamwire offers a private cloud solution or an on-premise solution (based on the information of the Techcrunch database). This is quite interesting, since everything moves to the cloud nowadays. Teamwire seems to bet on the enduring on-premise requirements of large corporations.  

Best Messaging Apps 2013

There are hundreds of messaging apps available in the iTunes and Google Play app stores. The market for messaging apps is a really crowded space and for users it is increasingly difficult to get an overview of the best apps available. Here is our take on the best messaging apps in 2013 for various categories:

Best Instant Messaging App

1. Whatsapp
2. Line
3. Kik

Reason: Whatsapp is a fast and comprehensive instant messaging app. While the app has some weaknesses (e.g. when used for extensive group messaging and sharing), Whatsapp is very performant and available across all platforms.

Best Group Messaging App

1. Grouptime
2. Band
3. Groupme

Reason: Grouptime continuously keeps innovating and regularly launches new features to offer users the best group messaging and sharing experience. Grouptime is a powerful but still easy to use app, and comes with strong privacy protection.

Best Special Messaging App

1. Snapchat
2. Voxer
3. DingDong

Reason: Snapchat is great for ephermal messaging of photos, and has been one of the most popular apps among teens in 2013. If it is of wider use for the mainstream remains to be seen, but it has probably been the most hyped messaging app of the year.

Best Private Messaging App

1. Grouptime
2. Wickr
3. Silent Circle

Reason: Grouptime is a German company with strong data protection and privacy terms. Besides messages are not only encrypted, but in addition user data gets anonymized and no address books are stored. With this comprehensive set of features Grouptime has the lead over competitors from the USA.

Best Business Messaging App

1. Teamwire
2. Tigertext
3. Slack

Reason: Teamwire is a new enterprise messaging app with a very compelling feature set – personal and group messages, status updates for your teams, video messages, calendar sharing, file exchange, and more. The app is fast and easy to use, and besides very secure.

Top 10 Questions To Select A Secure And Private Messaging App

Couple of weeks ago we came across important questions for selecting secure messaging apps for businesses. Many people have asked us, what consumers should take care of when selecting a private and secure messaging app? Ideally a provider of a messaging app should answer all the following questions with YES. Here we go:

1. Is the transmission of the messages and all communications between the app and the server protected with an SSL encryption?

2. Are the messages and content end-to-end encrypted? Meaning: Only the sender and the receiver of a message can read it (this is quite important)?

3. Are the messages stored in a completely encrypted form on the server?

4. Is the provider not able to read the messages on the server?

5. Does the provider completely anonymize user accounts, messaging logs and profiles, and thus fully protect the privacy of users?

6. Your address book data is only stored on your device, and not stored on the servers of the provider?

7. The messaging app provider has a strong privacy policy, and does not sell or trade user data?

8. Is there a regular backup of the data on the server?

9. Is all data stored on servers outside of the USA (where it cannot be easily accessed by US government agencies)?

10. Is the provider of the messaging app based outside of the USA (again: thus cannot be easily accessed by US government agencies)?

A lot of messaging apps claim to be completely safe and encrypted. However, there are huge differences between providers as you can tell by this questionnaire. Not a lot of apps can answer all questions with YES. You will have to judge by yourself, what questions and topics are most important for you, and thus select a private and secure messaging app for your needs.

Messaging Apps for Couples

Today I want to write a short post about messaging apps for couples. For modern-day couples these kind of messaging apps can be advantageous. Especially in situations where a spouse travels for work, or where the couple is in a long distance relationship.

A Private Space for Couples to Share

The most famous couple messaging apps are Avocado, Between and Couple. Another one called FeelMe is currently in the making. All these apps provide a private space for couples to share messages, photos, voice mails and videos. The advantage compared to classical texting is that you have dedicated app for your spouse, which you only have to open and can start texting right away (without searching for her/him). Some couples value a dedicated app where private moments and the history of their messaging texts are kept.

Between App for Couples

Special Features for Couples in Long Distance Relationships

However, since the benefits above alone might not be enough for some, most of these apps also offer shared to-do lists, sketches, albums and calendars. Further, apps like Couple and Avocado even offer “touch” features, showing when the other person is touching the phone. This should make the other person feel closer, even when she/he might be thousands of miles away due to a long distance relationship.

All couples apps above have a pretty nice design and user interface. If you are in search of a private messaging app for your spouse, try them out, and see which one best fits your need.

How PRISM Affects Messaging Apps

As a consequence of the PRISM scandal many users are worried about the protection of their privacy, and how safely service providers handle their data.

Probably most user data of messaging apps can be monitored

It seems that if you are not a USA citizen, the government and its agencies have less restrictions in regard to what data they can monitor. If you are a citizen of the USA, there seem to be more restrictions on how they can access your data.

Generally it is likely that the agencies get quicker access to companies based in the USA. In other countries legal hurdles will prevent a quick and direct access to a user’s data.

While reliable information is hardly available, not only big companies like Facebook, Sykpe, Google, Twitter, AOL, Microsoft, Apple, Yahoo, etc. are affected by PRISM, but probably as well many smaller service providers including the ones offering messaging apps and services.

Privacy and data protection unlikely with messaging app providers from the USA

Thus, most messaging app providers from the USA could well be affected by PRISM. And just to remember, some of them often haven’t had a history of being secure.

Overall, from a privacy perspective this can be worrying. It is not that the normal user has something to hide, but that her content and data might be monitored and stored somewhere without her knowledge.

Messaging services with end-to-end encryption from other countries beneficial 

Of course, people could turn to encrypt their messages, but many of the messaging apps offering encryption are not easy to use or not performant enough to be competitive. iMessage and Facetime are some of the exceptions which are said to be end-to-end encrypted. However, if Apple really has no master key to unlock your data, remains an open question.

If you are worried about your privacy, it is maybe worth taking a look at European messaging providers (for more info please read our secure and private sharing article). Some European countries like Germany have pretty strong law with regard to privacy and data protection. This could well be a safe harbor.

Best Content Sharing with Messaging Apps

The more popular messaging apps become, the more they become personal and private social networks (like Grouptime). Users privately share photos, moments, links, voice messages, locations, videos, calendar dates, etc. with family and close friends. That raises the question, which messaging apps are the best for content sharing. The capabilities of the various messaging apps actually strongly vary depending on the content type:

Exchanging and sharing photos

In addition to sending text messages, sharing photos is probably the most prominent uses case with messaging apps. Nowadays all popular messaging apps enable users to easily exchange single photos. The newer and better apps allow users to send multiple photos at once (Grouptime, Line, Kakao Talk).

Grouptime displays the photos in large and without bubbles in the chat, so users can view them nicely and directly without the need to open single photos. If several friends post their photos to a chat, this creates a great album of an event or a party, and it is great to easily exchange photos with friends.

Some apps enable users to add a caption (description) to a photo. Good examples are group messaging apps like Grouptime, Touch, Groupme.

Location sharing

Messaging apps are pretty good for private location sharing. You simply select your location, and send it to selected contacts or a group of friends. Since finding one’s location with the GPS or network stations is not very accurate (sometimes it is half a mile/kilometer away from the real position), some messaging apps offer a selection of locations around the position user. These messaging apps use location databases like Foursquare or Google Places to offer a wide selection of venues. With Whatsapp or Grouptime the user can simply choose the location where she is at (e.g. shop or restaurant), and send it – automatically including the address – to her friends. This is also great for giving directions.

Location sharing with Grouptime

Location sharing with Grouptime

Contact sharing

Not a very prominent use case, but for those of you, who regularly need to exchange contacts from your address book, check out ChatOn or Line.

Sharing moments

In general, messaging apps are not really made for sharing moments. The bubble style chats are mainly good for texting. There are some messaging apps, that have started walls or news feeds for sharing similar to Facebook. However, you always share publicly with everybody.

If you look for an app where you can privately share moments with selected people from your contacts, maybe Grouptime is something for you. Unlike other group messaging apps, Grouptime works with instant posts like a private social network. For sharing moments with private groups like family and close friends the app is pretty awesome.

Sending voice messages

Exchanging voice messages is mostly a standard feature of messaging apps in these days. Power users have turned to specialized apps like Voxer, which operate more like a walkie-talkie.

Calendar sharing

Currently there are only two messaging apps that enable users to share dates from their calendar: Grouptime and ChatOn. We prefer Grouptime, because the group messaging and sharing capabilities are better to exchange dates.

Link sharing

Nearly all messaging apps detect links in chats. However, most of them don’t offer any functionality around sharing links. If you want a preview of links or YouTube videos (like in social networks like Facebook), try Grouptime.

Group sharing of links with Grouptime

Group sharing of links with Grouptime

The future of content sharing

In the near future the content sharing with messaging apps will offer better functionality and more content types (documents, drawings, music, etc.). In addition, we will see better integration into 3rd party services. Some of these upcoming features have already become visible in very basic versions in a few messaging apps. Still, this is just the beginning of content sharing with messaging apps.

Private Messaging and Sharing Apps

In general people seem to become more and more privacy aware. While a couple of years ago social media and its related public sharing were a major trend, nowadays a kind of reverse trend has emerged. On the one hand people seem less comfortable with sharing everything with their hundreds of followers and friends on social networks like Facebook and Twitter, but complicated privacy settings make more private sharing a nuisance. And on the other hand people seem more worried what happens with their content and data, and how it might be used by these networks without their consent. Thus in order to stay in control of their privacy, people increasingly turn to messaging apps which can make it quite easy to privately share. There are some good examples of how messaging apps can help people to protect their privacy, and also some issues to be aware of.

“Self-destructing” Content

I guess an extreme example of privacy protection with a messaging app is Snapchat, which is mainly used for photo sharing. The sender determines how long a photo is visible for the recipient (the maximum viewing time is 10 seconds), and afterwards the photo is not viewable anymore. The app is a big hit among teens, who use the app for sometimes doubtful use cases, which are also referred to “sexting”. Having said that, while sharing “self-destructing” images seems to do a job, for sharing everything else (text messages, locations, links, etc.) the app is useless. Besides the user interface is very basic, and people who look for beautiful design will be rather turned off. Facebook already cloned Snapchat with the app “Poke”. However, Facebook is probably not the right choice when it comes to privacy. We generally expect that “self-destructing” content will become a feature of messaging apps and social networks. So for those of you who don’t need this right away, simply wait a couple of months and your messaging app of choice will probably include such a feature.

Private Sharing and Group Messaging

Most messaging apps (e.g. Whatsapp, Line, WeChat, ChatOn, FB Messenger) have group chats by now, which more and more people also use for private sharing with groups. Well, group chats are pretty useful for coordinating, but for private sharing they are far from perfect. First, the chats with the bubble style are not clearly laid out and can be confusing, especially when it comes to sharing content like photos, links and locations. And second, setting up and inviting people to a group is still too complicated and not really adequate for personal sharing. Our preferred solution for private group sharing is an app called Grouptime, which is a private social network that combines group messaging and classical social network sharing. With its beautiful and simple to use interface, the app makes it actually really easy to personally share all kinds of content with the people you choose. Besides grouptime allows you to share multiple photos at once, and displays large images of contents like locations, links and photos. Due to a recent blog post it seems that privacy protection is very important to Grouptime. So if your looking for an app to privately share with family and close friends, and haven’t tried Grouptime, check it out.

No Advertising

This is more a side note, but an important one: Messaging apps that include advertisements, normally need to analyze and mine user data for better targeting of ads. So if your privacy is important to you, make sure to choose a messaging app with a business model that does not rely on advertising.

European Provider

We would choose an European messaging app (e.g. Grouptime, Moped, Threema, Yuilop, MySMS, etc.), simply because Europe has by far the best law enforcement and civil rights when it comes to privacy and data protection. Especially the US-based services were not always the best examples when it came to security and privacy protection in recent years….not to mention the lack of privacy laws in the US.

Encrypted Communication

While for many users encryption is not a must-have feature (who wants to spy on me anyway?), nowadays it is often a standard practice among messaging apps to encrypt the communication (e.g. via https) as well as a users data. If this is a must-have feature for private sharing for you, simply check with your messaging app of choice. The required information is normally available directly on a providers website.